IT Support Team Lead

Capital on Tap is looking for a skilled IT Support Team Lead to oversee the day-to-day operations of the IT support team and provide direct supervision to the team. The role will involve providing technical support, mentoring, and coaching to the team, as well as identifying improvements to support technical process and team efficiency.

Requirements

• Strong technical knowledge across home and office environments, including hardware, networking, and operating systems
• Experience supporting bespoke business applications and managing systems integrations
• Excellent problem-solving skills and the ability to troubleshoot methodically under time pressure
• Outstanding interpersonal skills
• The ability to engage, motivate, and develop a small team, fostering a positive and proactive support culture
• A people-first mindset
• Proven work experience as an application, desktop or IT support engineer or support technician in a senior or lead capacity
• Excellent communicator both oral and written
• Ability to act as a technical escalation point for an IT support function
• Able to lead by example as an extension of the support team as well as giving direction, feedback and mentoring to the team
• Ability to communicate processes and procedures clearly and accurately, verbally and in writing
• Experience of delivering a high level of customer service
• Knowledge of popular operating systems, software applications, and remote connection systems

Benefits

• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• Octopus EV Salary Sacrifice Scheme
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices