IT Support Engineer
Abtech Technologies IncUnited States
Posted August 22, 2022
Full Time
About the Company
Abtech Technologies Inc specializes in comprehensive managed IT services, including cloud solutions, disaster recovery, cyber recovery, Linux support, and database administration. Partnering with Dell Technologies, they deliver Dell EMC products and hyper‑converged storage solutions, providing businesses with reliable, cost‑effective IT infrastructure and data protection services.
Job Description
This IT Support Engineer role involves providing Tier 2 support to managed services customers, primarily on Windows-based systems and servers. The role requires troubleshooting, technical support, and networking knowledge, as well as strong customer service and communication skills. The position requires providing troubleshooting and technical support remotely and acting as a liaison between customers and Tier 3 support.
Requirements
- Windows Desktop Support
- Windows Server system administration
- Exchange 2010, 2013, O365
- Backup administration
- Strong knowledge of Active Directory
- Reviewing application and security logs
- GPO troubleshooting and creation
- VMware experience
- Networking / Internet Protocols / Firewall / Router / Wireless access point configuration
- Strong written and verbal skills
- Help desk ticketing system experience
- Ability to handle clients professionally
- Experience with Mac skills
