IT Support Engineer
systemsGoHong Kong, Sheung Wan, Hong Kong;
Posted February 18, 2025
Full Time
About the Company
systemsGo is a leading IT solutions provider founded in 1998, delivering end‑to‑end services such as office setups, data center build‑outs, migrations, AV integration, and cybersecurity across major Asian markets and Australia. The company partners closely with clients to reduce costs and boost efficiency, leveraging a portfolio of engineering, staffing, procurement, and digital transformation services. Distinctive features include a rigorous online tracking system that offers 24/7 visibility into project progress, a culture of continuous improvement, and a commitment to customer‑service excellence. With a workforce trained in creative problem‑solving and a focus on enriching employment, systemsGo consistently delivers high‑quality, process‑driven solutions that create lasting value for businesses.
Job Description
IT Support Engineer for a Full-Time role in Hong Kong. Proactive, good communication, problem-solving, planning, and organization skills required. 3 years supporting technology and customer service experience necessary.
Requirements
- Proactive, good communication, problem-solving, planning, and organization skills
- Ability to multi-task and prioritize
- Basic knowledge of the end-to-end business processes in the functional areas assigned
- Ability to work independently, as well as collaboratively, within a team
- Problem-solving skills for difficult to complex issues
- PC hardware & software technical knowledge and ability to continuously learn
- Maintain a high level of confidentiality due to issues of security
- Deliver and demonstrate a high level of customer service
- In-depth familiarity with Windows operating systems, PC hardware/software, and TCP/IP LANs
- Operational familiarity with iOS and OSX
- Initiative, self-starter