IT Support Engineer
systemsGoAuckland, Auckland, New Zealand
Posted January 16, 2025
Full Time
About the Company
systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo.
Job Description
systemsGo is seeking an IT Support Technician to work in a team based in Auckland, providing IT support to a global medical technology company. The role involves providing desktop support, helpdesk and remote support, and occasional after-hours work. Excellent communication skills and customer service experience are required.
Requirements
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
Benefits
- Opportunity to work in challenging IT environments
- Occasional after-hours work with appropriate compensation