Technical Support Manager- VMware by Broadcom

Role Overview

The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members.

What You Will Do

Lead a team of skilled Technical Support Engineers, supervise, mentor, and coach the technical support team, conduct regular performance evaluations, and manage team schedules.

Why It Might Be a Fit

The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems. The role offers the opportunity to acquire new skills and commit to rapid skills development.

Requirements

• Excellent English language skills both written and verbal
• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role
• Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities
• Ability to build a culture of collaboration, accountability, and continuous learning
• Experience in identifying and implementing process optimizations to enhance support efficiency
• Experience with virtualization, networking, and troubleshooting

Benefits

• Full-time employment