Associate Application Support Engineer

Associate Application Support Engineer position is integral to the daily operations of our technology support team, with a focus on personal trading components of ACA Technology platforms.

Requirements

• Perform in-depth analysis, troubleshooting, and diagnosis of incidents related to clients' trades, holdings, and securities
• Utilize MS-SQL to analyze, diagnose, and resolve technical and data anomalies
• Fully manage support cases by logging, monitoring, updating, prioritizing, and resolving calls, emails, and indirect inquiries promptly
• Collaborate with internal teams and clients to resolve data-related issues efficiently
• Work collaboratively with developers and product owners to identify corrective actions or effective workarounds for incident resolution
• Provide expert guidance on corrective actions and system configuration adjustments
• Document processes, resolutions, and best practices to enhance team knowledge

Benefits

• Competitive compensation package
• Medical coverage fully funded by ACA for employees and their family
• Maternity & Fertility and Wellness programs
• Personal Accident Insurance
• Group Term Life Insurance
• Employee Discount programs
• Employee Resource Groups
• ACA Paid Holidays
• Privilege Leave
• Casual/Sick Leave
• Leaves of absence