Service Management Center Analyst (SMC Analyst) – Tier I
AccelecomSandy Springs, Georgia, United States
Posted January 12, 2026
20 - 25 USD
Full Time
About the Company
Accelecom specializes in accelerating business fiber solutions by offering symmetrical high-speed, high-capacity fiber internet and ethernet services. The company caters to a diverse range of sectors including healthcare, education, enterprise, agriculture, government, and carriers. What sets Accelecom apart is its commitment to delivering reliable and robust connectivity that drives innovation and productivity across various industries.
Job Description
The Service Management Center Analyst serves as the Tier I, customer-facing entry point for all service-related inquiries and incidents. This role is responsible for accurate incident intake, ticket creation, severity assessment, and customer communication.
Requirements
- Customer Intake & Incident Management
- Ticketing & Documentation
- Customer Communication
- Escalation & Coordination
- Change Management & MSP Support
- Severity & Service Impact Awareness
