Service Desk Analyst

At TA Services, we’re looking for a Service Desk Analyst to join our team. As a Service Desk Analyst, you'll provide technical support, manage service desk tickets, and administer user accounts across various platforms.

Requirements

• Provide technical support by triaging, diagnosing, and resolving hardware, software, and end-user issues across a multi-platform environment
• Manage and resolve service desk tickets from intake through completion or escalation
• Administer user accounts and access across platforms such as Active Directory, Office 365, Concur, Mitel, and other systems
• Track, manage, and maintain IT asset inventory, including documentation, labeling, lifecycle updates, and secure recordkeeping
• Coordinate procurement of IT hardware and software, including vendor relationships, quote acquisition, purchase approvals, and license tracking

Benefits

• $55k-$60k
• Accrue up to five days PTO in first year
• Two-weeks vacation, plus one week PTO accrue on first anniversary
• Medical, Dental, Vision, Life Insurance, Disability
• Doc-On-Demand
• Tuition Reimbursement
• Paid Volunteer Day
• Employee Assistance Program