Service Desk Analyst

As a Service Desk Analyst, you will provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents, and contribute to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems.

Requirements

• Associate's or Bachelor's degree in IT or a related field preferred.
• 3+ years of experience in a technical support role, preferably in a service desk environment.
• Experience with ticketing systems (e.g., ServiceNow).
• Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).
• Extensive experience troubleshooting complex technical problems.
• Strong leadership and mentoring skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance