Service Desk Analyst

As a Service Desk Analyst, you will be the first point of contact for IT-related issues and requests, providing technical support and troubleshooting for hardware, software, and network systems, ensuring timely resolution and excellent customer service.

Requirements

• Associate's Degree required; higher college degree preferred
• Minimum three or more years support desk experience in a mid-sized organization, performing customer-facing/end-user technical support
• Active Directory – user and group administration experience
• CompTIA A+ and/or Net+ referred
• Experience with Windows Server and O365
• Excellent organization, communication and written skills
• Demonstrated ability to apply critical thinking to solve problems
• Customer oriented mindset with quick response time

Benefits

• Generous Paid Time Off
• Tuition Reimbursement
• Retirement Plan
• Medical, dental, vision, disability, life insurance