Service Desk Analyst
Zones, LLCRichardson, Texas, United States
Posted March 24, 2026
18000 - 20000 USD
Full Time
About the Company
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Job Description
As a Service Desk Analyst, you will provide timely and effective solutions to common technical issues, ensuring a high level of customer satisfaction. The ideal candidate will be flexible with their work schedule, as hours may change based on customer requirements.
Requirements
- High school diploma or equivalent
- Previous experience in a customer service or technical support role is preferred
- Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals
- Strong experience using ServiceNow
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Disability insurance
- 401(k) plan with matching provision
- Paid time off
- Personal sick leave
