Customer Success Manager

Customer Success Manager role at Accelleron, accelerating sustainability in marine and energy industries, with a focus on digital solutions and customer adoption. The role involves onboarding, driving usage and outcomes, and acting as the customer's voice in product development. Responsibilities include leading customer onboarding, driving adoption and measurable value, capturing product feedback, and collaborating with cross-functional teams.

Requirements

• 4-7+ years of experience in Customer Success, Technical Account Management, or Digital Operations
• Experience in maritime/industrial software or a willingness to ramp up quickly
• Executive presence, structured communication, and outcome storytelling skills
• Technical fluency with data integrations, APIs, and analytics dashboards
• Familiarity with CRM, ticketing, and collaboration tools

Benefits

• Attractive compensation and benefits
• Employee Assistance Program
• Global parental program
• Flexible working models