Junior Tech Support Specialist (24/7 live-chat Team)
Access SoftekUnited States •
Posted January 2, 2024
Full Time
About the Company
Access Softek is a leading fintech provider specializing in innovative financial software solutions for credit unions and banks. Our Access Digital banking platform offers a comprehensive suite of digital tools including mobile and online banking, biometric authentication, robo-advisors, and real-time fraud control. With over three decades of experience and partnerships with industry leaders like Microsoft and Apple, we deliver cutting-edge technology to help financial institutions stay competitive in today's market.
Job Description
We're looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
Benefits
- Remote-friendly role
- Long-term employment
- Competitive salary
- Paid vacation and days off on national holidays.
- Paid sick leave and internal medical insurance policy
- Community of practice, regular knowledge sharing among colleagues
- Internet compensation
