Payment Support Specialist

We are looking for a Payment Support Specialist to join our team in the United Kingdom. As a key member of the Payment Operations Team, you will play a crucial role in ensuring that various stakeholders are aware of new challenges, products, and requirements within the payment landscape. You will troubleshoot service faults and enhancement requests, offer response and resolution within agreed service level targets, and contribute to the ideation, development, and launch of our solutions.

Requirements

• Technical escalation point for client issues
• Ensuring clients' software and payment hardware are properly provisioned and ready to perform at the highest level
• Representing Accesso on Incidents and managing both internal and external communication
• Payment boardings and configuration of requested services
• Delivering the client experience and feedback to internal development and product teams
• Liaising/coordination internationally with development teams and partners
• Providing optimal service to merchants and occasionally sharing the ownership of the service relationship
• Assisting with rotational out-of-hours support and ensuring payment issues are dealt with or escalated in a timely manner

Benefits

• Competitive compensation package
• Discretionary annual bonus opportunity
• 4-weeks of Paid Time Off
• 8-hours of paid Volunteer Time Off
• Inclusive Family Benefits
• 4-weeks of paid Parental Leave
• Four different medical insurance plans
• Employer-paid short & long-term disability and life insurance
• Matching 401K
• Unlimited access to Udemy for Business
• Flexible work schedule