Payment Operations Assistant

We are looking for a motivated people person, with a keen eye of detail to work in a Payments team in a fast-moving role where they can make a difference to a team throughout the day, grow and learn within the team.

Requirements

• Previous experience in Payments (inbound and outbound payments)
• Experience in financial services
• Experience using core banking systems
• Experience in dealing with complex payment queries
• Experience of core processes (e.g., payments processing, complaints, reconciliation, Direct debit management, general payment queries)
• Experience in working with workflow / task management tools
• Knowledge of financial services rules and guidelines
• Enthusiastic and articulate, whilst being motivated by a need to help people
• Organisational and good time management skills
• Act as an ambassador/advocate for Customer within the Bank
• Adhere to quality control requirements and ensure compliance with policy

Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave