Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore.
Requirements
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Assist guests regarding menu items in an informative and helpful way
- Take an active role with the training and development of new and existing staff
- Project a pleasant and professional image to guests at all times
- Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
- Assist management team to develop action plans to improve outlet performance
- Ensure that the outlet is operating within the confines of the ALCB regulations
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Responsible for preparing and serving cocktails and other beverages on a daily basis
- Deliver and present food items to guest tables
- Bus and re-set tables
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
- Follow all safety and sanitation policies when handling food and beverage
- Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
- Report and handle guest concerns and react quickly and professionally in absence of manager
- Attend regularly scheduled departmental and divisional meetings
- Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
- Support employees while ensuring service standards are maintained
- Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
- Ensure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on duty
- Assign sections based on staffing levels / business needs
- Perform and check opening / closing duties checklist and follow up with colleagues accordingly
- Delegate and assign side duties and verify completion prior to sending staff home
- Approve discounts and promos as per in house policies
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Other duties as assigned
Benefits
- Complimentary upgrades
- Extended stays
- Discounted stays across Fairmont & Raffles properties
- Special dining and wellness discounts
- Subsidized staff accommodation
- Complimentary meals in staff cafeteria
- Employee travel program with discounts on room rates and food & beverage
- Access to the Mountain Explorer Travel Program
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using the resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to the resort’s Colleague Lifestyle Program
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
