Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun, and inspiration leads to immersion.
Requirements
- Provide a friendly, timely, uncomplicated service-oriented response to any guest requests.
- Handle guest concerns and react quickly, logging and notifying proper areas/departments.
- Establish and maintain an effective communication process with all departments.
- Respond to all emails in a timely and professional manner.
- Monitor and respond to guest Kipsu text messages within the Forbes standard time frame.
- Respond to all incoming calls using proper telephone etiquette.
- Properly log and detail all guest bookings in ALICE and provide a printed itinerary upon arrival.
- Carefully complete billing procedures daily to ensure revenue is posted for third party vendors.
- Ensure guest attention is the utmost priority during moments of engagement.
- Demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
- Foster and maintain respectful and professional relationships with hotels third party vendors.
- Maintain a thorough knowledge of the hotels offerings, including hours of operation, locations, food concepts, menu price range, dress codes, room types, amenities, etc.
- Maintain a thorough knowledge of the San Diego area, including attractions, dining options, local events, directions, etcetera.
- Anticipates guest needs and providing thoughtful suggestions when appropriate.
- Exceed customer expectations at all times and turn moments to memories for our guests.
- Uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
- Follow all FH&R and Forbes standards when interacting with guests.
- Aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
- Fully aware of all of the hotel activities including times + dates of availability
- Able to give clear and concise information when communicating to guests, as well as demonstrating empathy & responsiveness when addressing issues and concerns.
- Has superior organization skills
- Actively seek duties and tasks during slow periods to maximize efficiency.
- Must be able to work independently.
- Ensure the working environment is free of safety hazards and hindrances to avoid any accidents at work.
- Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
- Report all accidents and injuries, regardless of severity, to the Security Department.
- Attend all trainings as requested.
- Regular attendance is essential to the successful performance of this position.
- Support environmental initiatives at all times.
- Ensures all guest billing is handled in a timely manner
- Additional responsibilities as assigned by the Director of Guest Experience.
Benefits
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities
