Help desk specialist - FRENCH LANGUAGE

This Help Desk Specialist role is part of a multilingual and customer-oriented business, providing technical support to end users. The role focuses on troubleshooting, managing workload, training new employees, and ensuring high customer satisfaction, adhering to Service Level Agreements. The position requires a dynamic and flexible attitude with excellent communication and problem-solving skills.

Requirements

• Fluent in French and English
• Advanced knowledge of Windows 98, NT, XP and Vista
• Excellent communication skills
• Strong customer service skills
• Advanced problem solving and troubleshooting skills
• Ability to work a flexible schedule
• Not convicted or in a process of conviction