Desktop Support
ActioNet, Inc.Arlington, Virginia, United States
Posted April 3, 2026
Full Time
About the Company
ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training.
Job Description
The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity, resolving complex technical issues and ensuring the smooth operation of IT systems in both office and field environments.
Requirements
- Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
- Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs).
- Install, configure, and maintain operating systems, applications, and security updates on end-user devices.
- Support the deployment, imaging, and setup of new hardware and software across the organization.
- Perform root cause analysis for recurring technical issues and recommend long-term solutions.
- Collaborate with IT teams to support system upgrades, migrations, and rollouts.
- Document technical processes, solutions, and user guides to improve knowledge sharing and efficiency.
- Provide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations.
- Mentor and train junior technicians to enhance team capabilities and knowledge.
- Ensure compliance with organizational IT policies, security protocols, and data protection standards.
Benefits
- Opportunity to work with a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm
- Chance to work on Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training
- Diverse work environment with opportunities for growth and development
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for exceptional performance
- Opportunities for professional development and training
- Flexible work arrangements and work-life balance