Desktop Technician
ActioNet, Inc.Virginia, United States
Posted March 31, 2026
Full Time
About the Company
ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training.
Job Description
The Desktop Technician provides technical support for end-user computing devices, including desktops, laptops, and peripherals. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly.
Requirements
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or equivalent technical certification preferred
- 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite)
- 3 years of experience with Active Directory for user account management and permissions
- Strong troubleshooting and problem-solving skills for hardware and software issues
- Familiarity with IT service management (ITSM) tools and ticketing systems
- Excellent communication and customer service skills to interact effectively with end-users
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting
- Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers)