Business Analyst - A26177

Activate Interactive Pte Ltd is searching for a Business Analyst to join their growing team. The successful candidate will manage Business-As-Usual (BAU) support, governance and continuous improvement for Customer Feedback Management System (CFMS) built on Microsoft Dynamics 365.

Requirements

• Oversee day-to-day BAU operations of the CFMS, ensuring high availability, performance, and reliability
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency

Benefits

• Fun working environment
• Employee Wellness Program
• Structured development framework and growth opportunities