Business Analyst (Websites and CRM systems) - A26125

Activate Interactive Pte Ltd is searching for a Digital Business Analyst to join their growing team. The role involves conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernization and CRM transformation projects.

Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernization projects
• Proven experience analyzing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Benefits

• Fun working environment
• Employee Wellness Program
• Structured development framework and growth opportunities