Activate Interactive Pte Ltd is searching for a Digital Business Analyst to join their growing team. The role involves conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernization and CRM transformation projects.
Requirements
- Minimum 4 years of business analysis experience with focus on digital transformation and system modernization projects
- Proven experience analyzing CRM systems and customer service processes, preferably in government or public sector environments
- Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
- Experience with website development projects and internet-facing application analysis
- Demonstrated expertise in data analysis and performance metrics definition
- Understanding of AI and automation technologies in business process contexts
- Knowledge of government data governance, security requirements, and compliance frameworks
- Experience with user experience design principles and customer journey mapping
- Excellent analytical and problem-solving skills with attention to detail
- Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
- Proficiency with business analysis tools, documentation standards, and requirements management
Benefits
- Fun working environment
- Employee Wellness Program
- Structured development framework and growth opportunities