53394412040 - Customer Success Manager

We are seeking a high-impact Customer Success Manager to own the end-to-end customer experience, from first demo through long-term retention, expansion, and advocacy.

Requirements

• Lead confident, polished live product demos for inbound leads and prospects
• Serve as first-line support for customer questions and issues
• Follow up on inbound leads, trials, and warm prospects
• Proactively identify churn risk and intervene early
• Build strong, trusted relationships with high-value customers
• Partner closely with leadership to help close deals
• Use AI tools daily to improve speed, clarity, and execution quality
• Leverage AI for research, summarization, customer insights, and documentation
• Create customer-ready decks and materials using AI-assisted workflows
• Surface actionable customer feedback that influences product direction
• Improve internal processes, playbooks, templates, and workflows

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance