Customer Success Manager

ActivTrak is seeking a Customer Success Manager to manage an enterprise book of business, building strong customer relationships and driving successful outcomes.

Requirements

• 3+ years of experience in Customer Success or related roles with mid-market or enterprise customers
• Proven ability to manage numerous accounts using CS tools and methodologies
• Track record of driving retention, upsells, and renewals within a scalable model
• Strong data analysis skills to optimize account performance and inform decision-making
• Excellent cross-functional collaboration abilities
• Experience with conflict resolution and crisis management
• Exceptional presentation skills and data storytelling abilities
• Strong time management and prioritization skills

Benefits

• Competitive compensation and benefits
• Position is remote within US
• Minimal travel
• Limited physical demands