Customer Success Manager
CsquareTexas, United States
Posted April 24, 2026
Full Time
About the Company
Based in Dallas, Csquare operates a global network of more than 80 data centers in 30 key markets, delivering colocation, network, and hybrid cloud services that emphasize uptime, security, and carrier‑neutral connectivity. The company offers flexible on‑prem, hybrid, and on‑demand infrastructure solutions engineered for high performance and scalability. Csquare’s 100 % uptime guarantee and access to over 200 carrier providers give customers robust, redundant connectivity options. With deep industry expertise and a reputation for responsive support, Csquare is trusted by thousands of enterprises across diverse sectors.
Job Description
Customer Success Manager responsible for managing customer relationships, providing high-level customer service, and retaining and growing business.
Requirements
- 5+ years of experience in a customer facing role in data center colocation and/or managed hosting dealing with larger, complex organizations
- Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
- Proven ability to retain and grow strategic accounts
- Functional domain expertise with data center colocation, managed hosting and/or information security
- Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
- Excellent verbal and written communication skills, including the ability to chair meetings and host online executive escalations
- Bachelor degree required, business or technical degree preferred
- Excellent organization, time management, and communication skills
- Ability to travel up to 50%
- Passion for customer service
Benefits
- No benefits mentioned
