Emergency Communication Specialist III- LATERAL HIRING
ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITYCommerce City, Colorado, United States
Posted February 5, 2026
34.62 - 36.72
Full Time
About the Company
ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY (ADCOM911) is a non‑profit Police and Fire/EMS dispatch hub serving approximately 460,000 residents in Adams County, Colorado. Leveraging state‑of‑the‑art phone, radio, and mobile communication technology, the center processes over 300,000 emergency and non‑emergency service requests annually, ranking it among the busiest call centers in the state. ADCOM911’s core focus is rapid, reliable public‑safety response, ensuring efficient coordination between law enforcement, fire, and EMS units. The organization’s mission is to become the premier public‑safety communications center in Colorado, distinguished by its high‑volume service capacity and commitment to cutting‑edge operational excellence.
Job Description
The ECS III position is a highly professional position that is responsible for specialized work. This position is responsible for mitigating incoming emergency and non-emergency calls via an IP based telephone system, extracting information regarding the call to prioritize and initiating entry to the Computer Aided Dispatch (CAD) system. This position requires handling of highly sensitive and confidential information.
Requirements
- Receives calls for service, provides instruction to callers if needed and enters calls in the Computer Aided Dispatch (CAD) system for appropriate dispatch based on the priority to the proper response agency or agencies
- Monitors and responds to several radio channels at a time, answering incoming radio calls from field units, updating, maintaining, and documenting all field activity using the CAD system
- Makes inquires, entries, cancellations and modifications in the CCIC and NCIC systems
- Provides pre-arrival medical instructions using PowerPhone protocols
- Demonstrates knowledge of Adcom911’s rules, policies and procedures
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
