Manager - Dry Cargo Marketing

Manage sales growth and customer satisfaction in the dry cargo sector by driving marketing strategies and executing proposals. Drive market presence and profitability by maintaining client relationships and providing exceptional service.

Requirements

• Actively promote port services and maintain regular contact with customers through direct presentations and participation in industry events, trade shows, and conferences.
• Prepare and send client proposals within marketing bandwidth, and draft contracts for customer confirmation, ensuring accuracy and compliance.
• Manage payment collection processes, including regular follow-up on outstanding payments to ensure timely revenue flow.
• Address and resolve customer queries by identifying issues, providing suitable solutions, and following up to ensure complete satisfaction.
• Conduct competition mapping by tracking existing and prospective customers at competing ports to inform strategic decision-making.
• Develop detailed profiles for current and prospective clients, and periodically prepare and submit MIS reports and presentations to the management for strategic insights.
• Compile comprehensive client profiles (Black Book) detailing product information, production capacity, consumption patterns, and key decision-makers for both current and prospective clients.
• Keep up with digital and AI advancements to enhance business and maintain competitiveness.