Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)
adesso SEKarlsruhe, Baden-Württemberg, Germany • Koblenz, Rhineland-Palatinate, Germany • Munich, Bavaria, Germany • Nuremberg, Bavaria, Germany • Saarbrücken, Saarland, Germany • Stuttgart, Baden-Württemberg, Germany • Ulm, Baden-Württemberg, Germany • Baden-Württemberg, Germany • Augsburg, Bavaria, Germany
Posted March 30, 2026
Full Time
About the Company
adesso SE is a leading IT service provider optimizing business processes through innovative ideas, strategies, and tailor-made IT solutions.
Job Description
Advise on digitalization of customer service processes, design solutions for Microsoft Dynamics 365, automate service processes, and conduct workshops and training sessions.
Requirements
- 3-5 years of experience in implementing Microsoft Dynamics 365 projects
- Good knowledge of customizing MS Dynamics Customer Service
- Familiarity with service KPIs
- Good knowledge of requirement gathering
- First experience with marketing automation or a high interest
- Experience in agile projects
- AI tools competence
- Very good German and good English skills
Benefits
- Competitive salary
- Opportunities for professional development
- Collaborative and dynamic work environment