Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)
adesso SEBonn, North Rhine-Westphalia, Germany • Dortmund, North Rhine-Westphalia, Germany • Dusseldorf, North Rhine-Westphalia, Germany • Essen, North Rhine-Westphalia, Germany • Frankfurt, Hesse, Germany • Hanover, Lower Saxony, Germany • Cologne, North Rhine-Westphalia, Germany • Münster, North Rhine-Westphalia, Germany • Paderborn, North Rhine-Westphalia, Germany • Siegen, North Rhine-Westphalia, Germany • Aachen, North Rhine-Westphalia, Germany
Posted March 30, 2026
Full Time
About the Company
adesso SE is a leading IT service provider optimizing business processes through innovative ideas, strategies, and tailor-made IT solutions.
Job Description
Digitalization consulting, solution design, process automation, system integration, project management for Microsoft Dynamics 365 and Power Platform.
Requirements
- 3-5 years of experience in implementing Microsoft Dynamics 365 projects
- Good knowledge of customizing Microsoft Dynamics Customer Service
- Familiarity with common Service KPIs
- Good knowledge of requirement collection
- Some experience with Marketing Automation
- Experience in agile projects
- Confident use of AI tools in the field