Customer Service
ADI GroupLocation not specified
Posted January 6, 2026
Full Time
About the Company
ADI Group, founded in 1999 and headquartered in Chandigarh, delivers integrated solutions across IT, KPO, contract research, medical animation, and life‑science software. Its portfolio includes ADI BackOffice (KPO), DynaWEB (IT services), ADI CRO (clinical research), Adific Studio (animation), ADI Preventives (nutrition research), ADI Biosolution (biological software), and ADI Outsourcing Inc. (US consulting). The company distinguishes itself with a decade‑long commitment to quality, adherence to international standards, and a global client base that values reliable, end‑to‑end services. With a culture of continuous growth and a focus on data‑driven, medically relevant solutions, ADI Group positions itself as a trusted partner for organizations seeking innovative, cross‑sector expertise.
Job Description
The Customer Service position involves greeting customers, resolving issues, and providing advice. Responsibilities also include following up on customer satisfaction, analyzing customer behavior, and fostering long-term relationships.
Requirements
- Greet and provide information about products/services to customers
- Listen to complaints, resolve issues, and provide advice
- Coordinate with various departments to provide efficient customer service
- Follow up and ensure customer satisfaction
- Create a customer database, analyze behavior, and provide suggestions for service improvement
- Foster long-term customer relationships through communication and various activities
- Receive complaints about products and services and identify solutions
- Work with relevant departments to reduce problems and improve service quality
- Respond to customers via various channels, such as telephone, email, social media, and other platforms
- Regularly check and update customer contact information
- Gather and analyze customer feedback for service improvement
- Report problems and solutions to management
