Customer Success Manager

Customer Success Manager job opportunity at Adobe, responsible for managing a portfolio of customers and driving adoption, value realization, retention, and growth across the book of business.

Requirements

• Bachelor’s Degree and/or relevant work experience
• 10+ years of experience in Customer Success, Strategic Account Management, Consulting, or a related customer-facing role in a SaaS or technology environment
• Proven experience managing a portfolio of accounts with responsibility for retention and growth
• Strong executive presence and the ability to influence and build credibility with senior stakeholders
• Demonstrated ability to develop account strategies and align solutions to business outcomes
• Experience conducting business reviews and presenting to leadership audiences
• Strong analytical skills and comfort interpreting customer usage data, adoption trends, and performance metrics
• Excellent communication, presentation, and interpersonal skills
• Ability to prioritize, multi-task, and manage multiple complex customer relationships simultaneously
• Self-starter with a proactive, ownership mindset and passion for delivering exceptional customer experiences
• Knowledge of digital marketing, digital media, data platforms, content management, or customer journey solutions is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance