The Director of Customer Success will lead the Americas Enterprise Customer Success & Strategy Org covering the Creative Professionals segments, developing a comprehensive strategic customer success business plan, and leading regular executive presentations and business inspection reviews.
Requirements
- Business Leadership: Partner with the Head of Customer Success of Americas Sales and regional leaders to develop high-quality, actionable account plans across the customer base.
- Team Leadership: Lead, mentor and inspire a team of customer success managers across the Americas, fostering a culture of excellence, collaboration, and innovation.
- CSM Strategy: Develop and roll out customer success strategies aligned with Adobe's overall objectives across customer adoption, partnership, and value realization of Adobe's solutions.
- Customer Adoption: Responsible for developing engagement models and methodologies that ensure customer adoption and value realization of Adobe solutions.
- Value Realization: Work closely with customers to ensure they are recognizing maximum value from their Adobe investments, ultimately leading to customer satisfaction and retention.
- Renewal readiness: Ensure renewal readiness, risk identification/mitigation and paving the way for growth in partnership with Sales teams
- Cross-functional Collaboration: Collaborate closely with sales, product, marketing, and support teams to deliver a seamless customer experience and drive business growth.
- Executive Communication: Responsible for building and delivering C-Level executive presentations, including RTBs, QBRs, and regular deep-dive sessions.
- Operational Rigor: Partner with CSM Operations to develop and action productivity and performance reporting of customer success management, individuals, and account opportunity.
Benefits
- Comprehensive benefits programs
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
