Retention and Customer Service Representative

Retention and Customer Service Representative role involves retaining customers who want to cancel ADT services by proactively identifying opportunities and recommending long-term solutions. The role requires excellent customer service and sales experience, with a focus on providing an award-winning customer experience and increasing brand loyalty. The position is full-time and based in Jacksonville, FL, with training at the ADT office in Jacksonville, FL. After training, the role will be fully remote.

Requirements

• 2+ years of sales experience, with a focus on selling and/or saving customers in a company tied to performance
• 2+ years of Call Center Customer Service / Sales Experience
• High school diploma, GED, college degree or some college experience

Benefits

• Paid vacation time
• Tuition reimbursement
• Employee referral bonuses
• 401(k) with employer matching
• Medical, Dental, Vision
• Paid training
• Energetic and engaging work environments