Retention and Customer Service Representative

The Retention and Customer Service Representative role is a full-time position that involves retaining customers who want to cancel their ADT services. The role requires handling a high volume of incoming calls, identifying opportunities, and recommending long-term solutions to keep customers' businesses. The successful candidate will provide an award-winning customer experience, increasing brand loyalty and retaining customers for the long term.

Requirements

• Handle a high volume of incoming calls from customers requesting to cancel
• Identify opportunities and recommend long-term solutions to keep customers' businesses
• Provide an award-winning customer experience
• Use exceptional de-escalation skills on difficult escalated calls
• Retain long-term business for ADT through customer service commitments

Benefits

• Paid Training
• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision
• 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement
• Employee referral bonuses