Tech Support Analyst I
Advanced Solutions InternationalMelbourne, Victoria, Australia
Posted March 18, 2026
65000 - 80000 AUD
Full Time
About the Company
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions.
Job Description
We are seeking a Technical Support Analyst who will deliver front-line technical assistance, ensuring exceptional client support and issue resolution. This role requires strong technical aptitude, clear communication, and an ability to manage complex problems with precision.
Requirements
- BS/BA in business or related field, or equivalent experience
- 1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications
- Strong technical background
- Basic business knowledge, including knowledge of accounting principles
- Basic technical knowledge, including knowledge of servers, networks and SQL
- Proficient in Windows as well as various software applications
- Demonstrated problem solving and crisis management skills
- Strong conceptual and analytical skills with the ability to work as an effective member of a team
- Excellent communication skills required
Benefits
- Wellness Benefits
- Opportunities for Professional Growth and Development
- Flexible Remote Work
- Volunteer Time Off
- Study Leave
- Employee Assistance Program
