Technical Support Analyst (Product Support)
AvePointKuala Lumpur, Malaysia
Posted April 9, 2026
Full Time
About the Company
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence.
Job Description
We are looking for a Technical Support Analyst to assist our enterprise customers and resolve technical issues with our software solutions. The role involves becoming an expert in our product suite and working hands-on with Microsoft technologies, providing solutions to complex technical issues, and collaborating with internal and external teams.
Requirements
- BA/BS Degree in an IT related field
- 1 to 5 years of technical software support or help desk experience
- Excellent written and verbal communication skills
- Ability to work independently and within a highly collaborative team environment
- Commitment to continuous education and drive to stay up-to-date with the latest technologies
- Strong interest or experience with Microsoft technology stack
Benefits
- HMO coverage from day 1 of employment
- Group life insurance (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Dedication Award (years of service)
- Employee Referral Bonus Program
- Business Travel Opportunity (Top Performers)
- Competitive compensation package, Performance bonuses/incentives
- Career growth & advancement opportunities