Technical Support Analyst
AvePointKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 3, 2026
Full Time
About the Company
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence.
Job Description
Technical Support Analyst role at AvePoint assisting enterprise customers with resolving technical issues with software solutions. Delivering exceptional solutions that solve customers' biggest challenges. The role involves becoming an expert in AvePoint's product suite, working with Microsoft technologies, and collaborating with colleagues, developers, and account managers.
Requirements
- BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
- 1 to 5 years of technical software support or help desk experience (preferred)
- Excellent written and verbal communication skills
- Ability to work independently and within a highly collaborative team environment
- Commitment to continuous education and drive to stay up-to-date with the latest technologies
- Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
Benefits
- HMO coverage from day 1 of employment (plus 2 free dependents)
- Group life insurance (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Dedication Award (years of service)
- Employee Referral Bonus Program
- Business Travel Opportunity (Top Performers)
- Competitive compensation package, Performance bonuses/incentives
- Career growth & advancement opportunities