Practice Manager

The Practice Manager is responsible for leading the daily operations and administrative functions of the entire clinic, including both front office and back clinical areas. This role oversees all aspects of day-to-day operations with a focus on physician relationships, staff engagement, and patient experience.

Requirements

• Provides leadership and day-to-day oversight of the clinic team, encompassing both front office and clinical staff.
• Implements and communicates changes to policies and procedures across all clinic operations.
• Ensures that employees have the resources, tools, and training needed to perform their duties.
• Ensures policies and best practices are up to industry standards and government regulations.
• Establishes and implements clinic-wide objectives, workflows, and procedures to support quality care and efficient operations.
• Manages budgets, records, and contracts.
• Maintains adequate clinical and administrative supplies and ensures proper functioning of equipment for both front and back office teams.
• Responsible for the interviewing and selection of new staff members.
• Addresses patient complaints and queries when accelerated to management level.
• Oversees performance review process for the staff.
• Oversees front desk team member’s work schedules and time off requests.
• Attends monthly Manager meetings and relays pertinent information to front desk team members in a timely manner.
• Conducts orientation and ongoing training for clinic staff on policies, procedures, and workflow standards.
• Collaborates with clinic staff including Providers and Management to achieve delivery of excellent patient care.