Processing Management Representative III

We’re proud to be named one of USA TODAY’s Top Workplaces, and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

Requirements

• Serve as Subject Matter Expert (SME) for Processing Management functions, providing operational support and cross-functional backup as needed.
• Manage post-closing mortgage processes, including onboarding loans for servicing, preparing investor sale documentation, and maintaining document retention and off-site records tracking.
• Process member and loan servicing transactions, including payoffs, refunds, insurance disbursements, lien releases, deposits, payments, and daily balancing/reconciliation activities.
• Handle incoming mail operations, courier preparation, document scanning, insurance mailings, and welcome package distribution for new mortgage members.
• Coordinate legal and compliance-related requests by processing subpoenas, court orders, and documentation requests within required timelines.
• Respond to internal and external member service requests through phone, email, and ticketing systems, including payoff quotes, statements, verification requests, and paid-in-full letters.
• Maintain positive relationships with members, branches, departments, and external partners while supporting organizational culture and proficiency with required systems and software.

Benefits

• Healthcare
• Life insurance
• 401K