Office Manager

The Office Manager is responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances, overseeing administrative operations, and hiring and training care center staff.

Requirements

• Develops and maintains working knowledge of outpatient medical practice
• Manages the administrative staff
• Works directly with providers to implement provider scheduling
• Oversees and ensures access to care by providing guidance on handling patient phone calls, appointment scheduling, and patient registration
• Manages patient flow to ensure a prompt, organized, and pleasant patient experience
• Recommends opportunities for increased efficiency
• Ensures that all performance reviews, in-service education, and employee compliance issues are addressed on a timely basis
• Aids in developing budgets, maintaining expenditures and performing daily financial management tasks
• Remains current with Evaluation and Management (E&M) Guidelines, compliance regulations, charge posting procedures, and system reports
• Interacts with insurance companies and revenue cycle management office on outstanding claims, prior authorizations and referrals