Patient Connection Concierge

The Patient Connection Concierge will work with clinicians and third parties to resolve complex issues and patient needs, while providing concierge-level customer service. The role requires excellent communication and critical thinking skills, as well as the ability to work in a fast-paced environment.

Requirements

• High School Diploma or GED required
• Associates degree in healthcare related field preferred
• Medical, secretarial, and customer service experience required
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls required
• Experience as CMA/RMA, MOA or in a call center environment preferred
• Completion of Patient Concierge training as nominated by manager required
• One year in a Patient Connection Specialist position with meeting all quality and patient experience targets required

Benefits

• Paid Time Off programs
• Health and welfare benefits
• Flexible Spending Accounts
• Family benefits
• Defined contribution retirement plans
• Educational Assistance Program