Patient Service Representative - Float

Patient Service Representative - Float position at Advocate Health in Burlington, WI, responsible for greeting patients and visitors, registering patients, scheduling appointments, and coordinating patient flow. Requires excellent customer service skills, intermediate computer skills, and experience in patient scheduling and registration.

Requirements

• High School Graduate
• Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception
• Excellent customer service skills
• Excellent communication (written and verbal) and interpersonal skills
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail
• Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
• Excellent organizational skills
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
• Ability to work in a fast paced environment with a strong attention to detail and accuracy

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program