Patient Service Representative II
Advocate Aurora HealthNorth Carolina, United States
Posted March 31, 2026
20800 - 31200 USD
Full Time
About the Company
Advocate Aurora Health and Atrium Health are now Advocate Health – the fifth-largest nonprofit integrated health system in the U.S. Advocate Health is the fifth-largest nonprofit integrated health system in the United States –created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs nearly 150,000 team members across 67 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits. Learn more: advocatehealth.org Read our social media community engagement guidelines: aah.org/social
Job Description
Patient Service Representative II greets patients and visitors, responds to routine requests, and registers patients. Coordinates scheduling, provides directional information, and updates patient information. Monitors patient flow and resolves problems.
Requirements
- High school graduate
- 1 year of experience in customer service, patient scheduling, registration, and department/medical clinic reception
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Intermediate computer skills
- Understanding of basic medical terms and abbreviations
- Keyboarding/data entry skills
Benefits
- Paid Time Off
- Health and welfare benefits
- Flexible Spending Accounts
- Family benefits
- Defined contribution retirement plans
- Educational Assistance Program