Customer Success Lead

Customer Success Lead serves as a dedicated advocate for clients and members, delivering personalized service and supporting external product support, education, and issue resolution.

Requirements

• Proven experience in handling complex client inquiries with consultative support and problem-solving
• Ability to recommend solutions and deliver client education tailored to individual needs
• Exceptional verbal, written, and presentation skills
• Strong multitasking abilities and flexible schedule
• Associate’s degree or 4+ years of experience in benefits management, claims, insurance, or healthcare
• 2+ years of experience in customer service or client support roles in a high-volume, complex environment

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement
• Bonus Pay
• Wellable membership
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities