The EDI Support Specialist ll is responsible for assisting the EDI team with the successful and timely implementation of Electronic Data Interchange (EDI) processes.
Requirements
- Uptime Management: Ensure that all production EDI processes operate with 100% uptime, meeting or exceeding processing expectations as per SLAs (Advanced).
- Stakeholder Communication: Instill confidence in internal and external stakeholders by demonstrating expertise in EDI processing and the company's core business lines, ensuring all processes align with SLA and client expectations (Advanced).
- Liaison Role: Serve as the primary point of contact between internal departments, EDI vendors, Plan Administrators, support internal teams, facilitating smooth communication and issue resolution (Intermediate).
- Mentoring: Support and help train EDI Support Specialists
- Process Improvement: Analyze and recommend improvements to existing products and processes, taking action to enhance EDI operations and workflows (Intermediate).
- Backup and Redundancy Management: Ensure that all critical EDI processes have sufficient backup systems in place to maintain stable operations during both expected and unexpected changes (Advanced).
- Documentation and Client Support: Provide updated, accurate documentation related to EDI technologies and processes to both internal teams and external clients, ensuring easy reference and alignment with best practices (Intermediate).
- Technology Research and Recommendations: Stay current on emerging EDI technologies, researching and recommending new tools or processes that could improve efficiency and performance (Intermediate).
- Quality Assurance and Testing: Conduct thorough quality assurance (QA) testing on EDI processes, providing detailed feedback to file providers for continuous improvement (Advanced).
- EDI System Administration: Manage tasks related to user setup, including creating user accounts, managing passwords, and configuring SFTP and file server directory structures (Intermediate).
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Matching
- Flexible Spending Accounts
- Health Savings Accounts
- Disability & Life Insurance
- Employee Assistance Program
- LegalShield
- ID Shield
- Commuter Reimbursement Plan
- Tuition Reimbursement
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect (mental health) application
