Join AEG, a leading sports and live entertainment company, in giving the world reason to cheer! As a Guest Services Staff, you will provide direct services to guests, ensure a safe environment, and provide customer service duties in an expert, professional, and friendly manner.
Requirements
- Answer guest questions, direct guests to important areas of the venue, and provide additional assistance whenever necessary.
- Operate the various coat check rooms within established guidelines and procedures at the venue.
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance, and greet guests.
- Resolve guest complaints, escalate concerns as necessary, and monitor guest conduct to ensure a safe and secure environment for all.
- Seat guests and assist ADA patrons.
- Enforce all policies and procedures of the venue.
- Complete all company and venue required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Monitor venue during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.