Guest Services Staff - PromoWest - Columbus

Join AEG, a leading sports and live entertainment company, in giving the world reason to cheer! As a Guest Services Staff, you will provide direct services to guests, ensure a safe environment, and provide customer service duties in an expert, professional, and friendly manner.

Requirements

• Answer guest questions, direct guests to important areas of the venue, and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance, and greet guests.
• Resolve guest complaints, escalate concerns as necessary, and monitor guest conduct to ensure a safe and secure environment for all.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.