Developer Support Engineer

Aera Technology is seeking a Developer Support Engineer to help customers solve technical issues for their cloud-based analytics application. The role requires strong communication skills, troubleshooting, and problem-solving skills. The ideal candidate will have a QA or development background and be customer-facing.

Requirements

• Quickly learn the functional aspects of Aera's product line
• Work on customer reported issues by interacting with various teams
• Communicate with customers on the status of issues and project items
• Responsible for respecting the defined SLA's we have with each customer
• Develop knowledge base articles for the use of internal team and external partners
• Participate in shift rotation
• Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

Benefits

• Comprehensive medical coverage with a subscription to one of the main private healthcare clinic networks (Regina Maria)
• Paid leave of 25 days/year
• Access to online professional courses for both professional and personal development via Udemy
• People manager development programs
• Flexible working environment
• Fully-stocked kitchen with a selection of snacks and beverages