Developer Support Engineer

Okta is looking for a Developer Support Engineer to join their team in Bengaluru, India. The successful candidate will be responsible for supporting and maintaining customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion. The role will involve operational management of Support tickets, building and maintaining excellent relationships with clients, and exceeding customer expectations on response quality and timeliness. The ideal candidate will have 5+ years of technical support and/or software development experience, or 3+ years of experience in a business or technical analyst role for medium to large scale business software implementation projects.

Requirements

• 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
• Strong analytical and problem-solving skills
• Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to quickly context-switch between multiple complex work streams
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
• Customer-obsessed attitude — a customer advocate, always going the extra mile
• Team player with solid communication and presentation skills
• Proactivity — identify opportunities and take preemptive action against potential problems
• Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
• Knowledge of software development fundamentals and common architectures
• Knowledge of HTTP, encryption, basic security concepts
• Understanding of authentication and authorization concepts
• Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Proficient in at least one programming language; ideally JavaScript

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance