Sr. Technical Support Engineer (Night Shift)

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision CloudTM, integrates with your existing systems to digitize, augment, and automate decisions in real time.

Requirements

• Novel Problem Resolution
• Cross-Functional Leadership
• Formal Training
• Proactive Analysis
• Liaison to Engineering
• Identify and submit 3 strategic product/platform improvements
• Set the technical standard for the entire support organization
• Ideate, develop, and roll out new diagnostic tools and troubleshooting guides
• Act as the primary technical lead for 100% of P0 incidents
• Decrease the average resolution time for P0 incidents by 25%
• Lead 100% of weekly/bi-weekly/monthly status calls with Customers

Benefits

• Comprehensive medical insurance
• Group Medical Insurance
• Term Insurance
• Accidental Insurance
• Paid time off
• Maternity leave