Technical Support Engineer

Aera Technology is a pioneer in Decision Intelligence, and we're looking for a Technical Support Engineer to help customers solve technical issues with our cloud-based analytics application.

Requirements

• Quickly learn the functional aspects of Aera's product line
• Work on customer-reported issues by interacting with various teams
• Communicate with customers on the status of issues and project items
• Responsible for respecting the defined SLAs we have with each customer
• Develop knowledge base articles for the use of internal team and external partners
• Participate in shift rotation
• Bring a positive, collaborative, team-oriented attitude

Benefits

• Comprehensive Private Health Care options
• Monthly home office reimbursement
• Unlimited access to online professional courses
• People manager development programs
• Flexible working environment